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Project Design
The process of designing e-Government projects, like the process of developing an overall strategy, does not start with technology. Rather, the needs of the intended users should determine the end result. One way to look at the project design process is in terms of --
- Business Architecture – What is the agency structure and workflow that will best optimize the delivery of the service to users. Since the goal of e-Government is not simply to use technology to automate how things were done with paper, this is the stage to redesign the business model – the workflow – and to reconsider what information is collected and how it is processed.
- Application Architecture – When it’s determined how to structure the business, then planners, in consultation with vendors, can determine what applications are needed to optimally deliver the service.
- Data Architecture – Planners must identify what data the agency need access to in order to deliver the service. For example, is all of that data in the control of one agency, or will it be necessary to reach across agencies?
- Technology Architecture – After the foregoing have been determined, planners can find the technology that best supports the delivery of the service.
Resources
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