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Private Partnership Case Studies
e-Seva
A frequently cited example of an e-Government public-private partnership is e-Seva, an innovative project between the government of India’s Andhra Pradesh province and Tata Consulting. e-Seva provides more than one hundred services, ranging from the payment of utility bills to the registration of motor vehicles. In response to access barriers, e-Seva was launched with 43 service centers in the city of Hyderbad, later expanded to 213 towns, and most recently has been extending into rural areas. As a measure of success, e-Seva completes over 1.6 million transactions per month in the city of Hyderbad alone. See Subhash Bhatnagar, “E-Government: Key Entry Points,” slides 12-14. In this case, Tata Consulting, under the “Build-Own-Operate-Transfer (BOOT)” model, built the e-Seva portal and runs the service, charging normal fees for the various government services and keeping part of the revenue. See Department of Information Technology and Communications, Government of Andhra Pradesh, “Profile of e-Government Projects,” (July 2002), p. 5. The state of Karnataka announced development of the “Bangalore One” portal under a similar model. See Indiainfo.com, “Bangalore One kiosks to deliver services from April.”
e-Perolehan (Malaysia)
e-Perolehan is the secure e-procurement service of the government of Malaysia. e-Perolehan is financed through a build-operate-transfer (BOT) scheme involving Commerce Dot Com Sdn. Bhd., which is financing the project. Suppliers can host their products and prices online free of charge, reducing their overhead costs, while government departments can easily access the pricing information online. Commerce Dot Com Sdn. Bhd receives a transaction fee charged on each completed sale. See “Net Value: ePerolehan Gains Momentum” (2005).
Significantly, the government’s commitment to e-Perolehan was coupled with the establishment of a network of procurement telecenters nationwide to enable smaller-sized suppliers to trade online with the government. The telecenters, located in all state and district capitals, help non-IT savvy suppliers submit registration applications and provide catalog details. Patricia J. Pascual, e-ASEAN Task Force, UNDP-APDIP, “e-Government” (May 2003).