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e-Comments and Feedback
e-Participation tools are used to collect citizens’ and businesses’ views so their interests and needs are better represented in government programs or processes. The goal is to increase the responsiveness of government to citizens and businesses based on those submissions. e-Participation includes online surveys and polls, electronic newsletters, email, feedback forms, and web forums where citizens can express their opinions. e-Participation tools can be used to supplement public forums or meetings. e-Participation applications may have a Publish feature, presenting relevant background information, decisions, and other materials to help citizens and businesses understand certain public policy or regulatory issues. New Zealand has aggregated ways to participate in government in one site.
Feedback or comment forms may support anti-corruption measures. For example, the Philippine Civil Service Commission (CSC) implemented an m-Government system that enables citizens to SMS or text in complaints or corruption charges on government officials, and mobile phone users can report grievances against the police using SMS.
More advanced e-Participation functionality can include personalization features. For instance, emails may be sent to interested citizens or businesses based on their interests, alerting them to new decisions, reports, or resources on e-Governments sites.
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