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Phase Two - Interact
E-government has the potential to involve citizens in the governance process by engaging them in interaction with policymakers throughout the policy cycle and at all levels of government. The second phase of e-Government – the “Interact” phase – involves more advanced functionality that enables two-way communication between governments and businesses or citizens, starting with basic functions like email contact information for government officials or feedback forms that allow users to submit comments on legislative or policy proposals.
Interact tools include email, web-based forms, chat rooms, web forums, bulletin boards, list-serves, and online question and answer (Q&A) sessions with government officials. Some interesting examples of Interact functionality include Australia’s Virtual Reference Desk , Mexico’s on-line forum and a feedback system in Singapore.
e-Consultation
e-Decision-making
Resources on Interact e-Government
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