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e-Government Toolkit Contents
Overview
Chapter 1: Introduction to e-Government and Overview of the Toolkit (Beta)
What is e-Government, the value of e-Government, planning, programs and projects, implementing and managing e-Government, e-Government challenges.
Theme I – The Uses of e-Government
Chapter 2: Impact
Improving efficiency in the delivery of public services, enhancing transparency and strengthening democracy, generating broader societal and economic effects.
Chapter 3: e-Government Services and Reform: Phases and Types of e-Government
Phase one: publish, phase two: interact, phase three: transact, types of e-Government websites, specific government services and applications.
Theme II – Planning and Managing e-Government Projects
Chapter 4: Planning, Leadership, and Management
E-readiness assessment, planning, leadership, project design, management, planning, design and management – hallmarks of success.
Chapter 5: Costs and Financing
Understanding costs and benefits, financing.
Chapter 6: Working with Donors
Understanding donor priorities, donor support for e-Government projects, methodological findings and recommendations.
Chapter 7: Partnerships
Benefits of PPPs, models of private-public partnerships, important considerations for PPPs and other contracts, evaluation factors for PPPs and other arrangements with the private sector, policy and regulatory environment for PPPs and service contracts, partnerships with NGOs and local governments.
Theme III – Management and Implementation of e-Government Projects
Chapter 8: Training and Workforce Issues
Training, motivating workforce supporting for e-Government, recruitment, users – awareness, promotion, and education.
Chapter 9: Records Management
Interoperability, Meta-data, Permanent availability and preservation.
Chapter 10: Monitoring and Evaluation
Benchmarking methodologies, Global benchmarking studies.
Chapter 11: Policy, Law and Regulation
The broader context of telecomm and ICT policy, electronic signature laws, transferring data between agencies, privacy laws and regulations, laws on Access to government information, learning from commercial practices.
Chapter 12: Infrastructure and the Digital Divide
The digital divide: a challenge to e-Government, Incorporating infrastructure development in e-Government projects.
Chapter 13: e-Government Tools and Technologies
E-Democracy tools, m-Government applications, proprietary vs. open source software (OSS), open source software and applications.
Theme IV – Challenges of e-Government Projects
Chapter 14: Equity Issues
E-literacy and illiteracy, language localization, disability access, gender.
Chapter 15: Privacy and Security
Privacy, Security.
References
Chapter 1: Introduction to e-Government and Overview of the Toolkit (Beta)
What is e-Government, the value of e-Government, planning, programs and projects, implementing and managing e-Government, e-Government challenges.
Theme I – The Uses of e-Government
Chapter 2: Impact
Improving efficiency in the delivery of public services, enhancing transparency and strengthening democracy, generating broader societal and economic effects.
Chapter 3: e-Government Services and Reform: Phases and Types of e-Government
Phase one: publish, phase two: interact, phase three: transact, types of e-Government websites, specific government services and applications.
Theme II – Planning and Managing e-Government Projects
Chapter 4: Planning, Leadership, and Management
E-readiness assessment, planning, leadership, project design, management, planning, design and management – hallmarks of success.
Chapter 5: Costs and Financing
Understanding costs and benefits, financing.
Chapter 6: Working with Donors
Understanding donor priorities, donor support for e-Government projects, methodological findings and recommendations.
Chapter 7: Partnerships
Benefits of PPPs, models of private-public partnerships, important considerations for PPPs and other contracts, evaluation factors for PPPs and other arrangements with the private sector, policy and regulatory environment for PPPs and service contracts, partnerships with NGOs and local governments.
Theme III – Management and Implementation of e-Government Projects
Chapter 8: Training and Workforce Issues
Training, motivating workforce supporting for e-Government, recruitment, users – awareness, promotion, and education.
Chapter 9: Records Management
Interoperability, Meta-data, Permanent availability and preservation.
Chapter 10: Monitoring and Evaluation
Benchmarking methodologies, Global benchmarking studies.
Chapter 11: Policy, Law and Regulation
The broader context of telecomm and ICT policy, electronic signature laws, transferring data between agencies, privacy laws and regulations, laws on Access to government information, learning from commercial practices.
Chapter 12: Infrastructure and the Digital Divide
The digital divide: a challenge to e-Government, Incorporating infrastructure development in e-Government projects.
Chapter 13: e-Government Tools and Technologies
E-Democracy tools, m-Government applications, proprietary vs. open source software (OSS), open source software and applications.
Theme IV – Challenges of e-Government Projects
Chapter 14: Equity Issues
E-literacy and illiteracy, language localization, disability access, gender.
Chapter 15: Privacy and Security
Privacy, Security.
References