While e-Government is not a digital-age panacea for government ills, it can offer a number of benefits, including better quality government services, higher efficiency, reduced costs, a lower administrative burden on businesses and individuals, shorter processing times, increased citizen participation in the political process, and reduced corruption on the part of government employees.  To achieve such benefits, however, projects must be carefully identified, planned and implemented.  This Toolkit explores key factors that need to be addressed in order to improve the chances for e-Government success.

Governments are increasingly becoming aware that, if they are to reap the same benefits that the private sector has derived from electronic delivery channels, they have to spend more on e-Government, and to integrate their front end and back end systems. Such integration reforms will necessitate building services around citizens rather than basing them on the structure of government departments or agencies.

This Toolkit will point to many e-Government initiatives from developing and transitional countries.  In particular, Theme I of this Toolkit:

• considers the impact of e-Government (Chapter 2)

• describes the phases of e-Government, some of the types of websites that governments have created, and the kinds of government services that can be offered online (Chapter 3)

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