Theme I: The Uses of eGovernment
Up one level- Chapter 2: Impact of e-Government
- Improving efficiency in the delivery of public services, enhancing transparency and strengthening democracy, generating broader societal and economic effects.
- Chapter 3: E-Government Phases, Formats and Services
- Phase one: publish, phase two: interact, phase three: transact, types of e-Government websites, specific government services and applications.