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Theme III: Management and Implementation of eGovernment Projects

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Chapter 8: Management, Training and Workforce Issues
Training, motivating workforce supporting for e-Government, recruitment, users – awareness, promotion, and education.
Chapter 9: Records (Data) Management and Interoperability
Interoperability, Meta-data, Permanent availability and preservation.
Chapter 10: Monitoring and Evaluation
Benchmarking methodologies, Global benchmarking studies.
Chapter 11: Policy, Law and Regulation
The broader context of telecomm and ICT policy, electronic signature laws, transferring data between agencies, privacy laws and regulations, laws on Access to government information, learning from commercial practices.
Chapter 12: Infrastructure and the Digital Divide
The digital divide: a challenge to e-Government, Incorporating infrastructure development in e-Government projects.
Chapter 13: E-Government Tools and Technologies
E-Democracy tools, m-Government applications, proprietary vs. open source software (OSS), open source software and applications.
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