Theme III: Management and Implementation of eGovernment Projects

Chapter 8: Management, Training and Workforce Issues

Training, motivating workforce supporting for e-Government, recruitment, users – awareness, promotion, and education.

Chapter 9: Records (Data) Management and Interoperability

Interoperability, Meta-data, Permanent availability and preservation.

Chapter 10: Monitoring and Evaluation

Benchmarking methodologies, Global benchmarking studies.

Chapter 11: Policy, Law and Regulation

The broader context of telecomm and ICT policy, electronic signature laws, transferring data between agencies, privacy laws and regulations, laws on Access to government information, learning from commercial practices.

Chapter 12: Infrastructure and the Digital Divide

The digital divide: a challenge to e-Government, Incorporating infrastructure development in e-Government projects.

Chapter 13: E-Government Tools and Technologies

E-Democracy tools, m-Government applications, proprietary vs. open source software (OSS), open source software and applications.