There are several global benchmarking studies focused on e-Government. Most of these include analysis of developing countries, but even studies that focus solely on the developed world can suggest approaches that may be useful to developing countries. For example, the European Commission (EC) is increasingly focused on measuring user demand and satisfaction for online services across EU member states and has produced a number of EU-wide benchmarking reports. These studies are useful for understanding how international observers are conceptualizing benchmarks and measuring the value of e-Government investments. However, comparative studies do not measure progress against locally defined goals and therefore are not useful in making mid-course corrections and resources allocation decisions. The major global or regional benchmarking studies include:

• UN DPEPA – ASPA, “Benchmarking e-Government: A Global Perspective” (2002).
  
• Darrell West, Brown University, Global e-Government report, 2006.
• UN, Global e-Government Readiness Report, 2005: From e-Government to e-Inclusion.
  
• Top of the Web: User Satisfaction and Usage of e-Government Services, 2004.
  
• Online Availability of Public Services: How is Europe Progressing? (2005).
  

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