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e-Democracy (e-Participation) Tools

A range of technology tools are well-suited to e-Democracy: consultation tools, issues forums, blogs, personalization tools, email/SMS alerts, webcasting, online chat rooms.

These “tools” are not especially esoteric or sophisticated. The most innovative ones were not developed specifically for e-Government. They capitalize on the concept of social networking – a bottom-up approach to participation that does not depend on the government to create a forum. The challenge for governments is to be receptive to these new modes of participation. See Lee Bryant and David Wilcox, "Some Lessons from Web 2.0 for Participation and E-Democracy” (February 2006).

The Local e-Democracy National Project (UK) has published on online e-Democracy Toolkit. Publicus.net has compiled e-Democracy best practices and tools - project-focused from around the world. Other models and guidelines are available online:

  • FaxYourMP  shows how feedback forms can be connected to email addresses relatively simply.
  • eRepresentative is a virtual desktop to support the mobile elected representative.
  • Gov2DemOSS ongoing-projects.htm is an open source, generic but customizable, informative and collaborative e-participation platform.

Additionally, web-logs (blogs), chat rooms, message boards and other participatory tools are increasingly popular in both the developed and the developing worlds. See generally Steven Clift, “Online Consultations and Events – Top Ten Tips for Government and Civic Hosts” (2002, 2004).

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